Frequently Asked Questions

What is Independent Living?

Independent Living is for seniors who wish to live independently while benefiting from the advantages of an enhanced social, cultural and recreational lifestyle. With services like 12-hour dining, weekly housekeeping, flat linen laundry service, and scheduled transportation, Independent Living residents are free from the burden of home-maintenance concerns and have more time to enjoy the things they love. In addition, Independent Living residents do not require routine personal assistance and care services, but have the peace of mind in knowing that 24-hour care staff is available in case of emergencies.

What is Assisted Living?

Assisted Living is for seniors who need help with activities of daily living such as medication management, assistance with bathing or dressing and other similar services. Assisted Living residents enjoy the same features and amenities as Independent Living residents, but with the added assistance of personal care based on each individual’s needs. Services can be increased or decreased over time, depending on any change of condition.

What is Memory Care?

Our Memory Care program offers specialized support for those with Alzheimer’s or other types of Dementia. Our program, known as Safe Haven, assures the finest in assistance and sustaining care. Our specially trained staff honors the dignity of all of our residents and works with loved ones and healthcare specialists to ensure their comfort, care and well-being. Memory Care offers supportive health and personal care services 24-hours a day within a specially designed, therapeutic residential setting. Safe Haven is built on a foundation and philosophy known as HAPPINESS: Health, Activity, Purpose, Pleasure, Indulgence, Emotion, Social and Spiritual. All of our care and programming are designed to tend to these elements of the human condition. Please talk to our Community Relations Director for more details.

Is there a nurse on staff?

Yes, our Health Service Director is a lincense nurse and on call 24 hours a day, 7 days a week

What should my first step in this process be?

Get to know us! If you haven’t already visited or toured our community, we encourage you to schedule an informational meeting and tour with our knowledgeable Community Relations Director. Also, don’t hesitate to ask about participating in upcoming events or plan on joining us for a complimentary lunch.

Why rental/lease options?

At The Gardens at Park Balboa we have a month to month residency option which offers residents freedom and flexibility and lower up front costs.

Who is available to help me explore the financial, legal, and logistical aspects of moving to a senior living community?

A good place to start is to ask family, friends and trusted advisors for recommendations and help with researching your options. In addition, our Community Relations Director can refer you to several companies and services that can assist you with everything from packing and moving, to downsizing and decorating. In short, we are here not only to educate you about our services, but to be a resource for you and your family. View financial resources here >

What kinds of activities are available at a senior living community?

The Gardens at Park Balboa has a full calendar of events and activities that residents can choose from on a daily basis. From exercise classes to live entertainment and discussion groups our dedicated and imaginative full-time Activities Director is always creating entertaining and stimulating activities and programs.

What is included in the monthly fee?

Your monthly fee includes a variety of services and amenities such as 3 meals daily in our restaurant style dining room, all utilities (except phone & cable) weekly housekeeping and full laundry service, 24/7 emergency call system, community activities and programs, scheduled transportation services, onsite maintenance team, 24-hour care staff, plus access to a host of on-site amenities and community spaces.

What is the one-time Community Fee?

Most, if not all, communities have some kind of Community or “entrance” Fee. The Community Fee is a one-time fee paid prior to moving into The Gardens. The Community Fee is partially refundable within the first 90 days. Please ask our Community Relations Director for more details.

What types of senior living residences are available?

The Gardens at Park Balboa offers spacious studios, one bedroom and two-bedroom options to choose from. Some apartment floorplans also include a kitchenette.

Will I be able to customize my home?

Yes. You may make non-structural changes to your residence such as painting, wall paper, carpet choices and window coverings. This is your home and we want you to make it your own!

Is parking available?

Yes, we have resident and visitor parking available. Please contact us for specific information.

Are transportation services available on the property?

Yes, scheduled transportation is available to local medical appointments, shopping trips, outings and errands.

Are we allowed to have pets?

Of course! We are a pet friendly community! Please contact the community for specific information and questions.

What will happen when my health care needs change?

Our Director of Health Services will create a personalized care plan as your condition or needs change.

Who decides when a resident must transfer to Assisted Living or Memory Care?

Our residents’ safety is our first priority. Our community care providers and management team will work together with you, your family and physician to determine if and when a move may be in the resident’s best interests.

An Assisted Life, Redefined

Our assisted living community supports residents who might require some level of help with daily tasks in order to continue an independent and personally fulfilling life. We provide comprehensive support programs and health care resources that promote well-being and peace of mind for both residents and their families. Our professional, caring staff is available day and night, ready to help as the need arises.

Contact our team to learn how The Gardens at Park Balboa has been continuously raising the bar for assisted living in Van Nuys, CA, for over fifteen years.


The Gardens at Park Balboa is overseen and licensed by the California Department of Social Services under Title 22. The Gardens is a Residential Care Facility for the Elderly (RCFE), license number 197602434, accredited since 1999. The County of Los Angeles Fire Department licenses our community for occupancy of non-ambulatory residents on both the first and second floors. Our Executive Director, Health Service Coordinator, RN and/or LVN attend ongoing classes each year to stay up to date with the latest regulations and maintain their appropriate license.

The Gardens
at Park Balboa

7046 Kester Ave
Van Nuys, CA 91405

Office Hours
Monday - Sunday: 9:00am - 5:00pm